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Client service

What do you need?

Certificates, claims, bills, documents and changes, any time, without waiting on anyone. Everything goes only to the email on your file.

Client service options

A certificate of insurance

Proof of insurance for a landlord, client, venue or general contractor, with them added as certificate holder or additional insured when your policy allows it.

Request it in your account

Someone else asking for your proof of insurance? Send them to alishahiinsurance.com/lenders; you approve before anything is shared.

Report a claim

Your insurance company's claims number and claim page, emailed to you right away. Most insurance companies take claims 24/7. If anyone is hurt or in danger, call 911 first.

Or look it up: claims numbers for the insurance companies we place with.

Pay my bill

You pay your insurance company directly. Got a past-due or cancellation notice? Pay the insurance company before the date on the notice. Get their payment page and your billing number by email.

A copy of my policy or ID cards

Your declarations page, policy, auto ID cards or binder, sent only to the email on your file.

Change my policy

Add or remove a driver, vehicle or location, change an address, a lender or your limits, or cancel. You confirm the details and sign, and it goes to your insurance company.

Start a change in your account

Or reply to any of our emails with the change you need; a secure link comes back to the email on your file.

Sign in to my account

First time, or forgot your password? Get a one-time sign-in link.

My loss runs

Your claims history from your current or past insurance companies, which a new insurance company asks for before quoting. Sign the request once online and the letters go out for you.

Request my loss runs

Shop my renewal

Renewal price went up, or the insurance company won't renew? Send the details and I'll shop it across the insurance companies that fit.

Shop my renewal

A second look at my coverage

Upload the declarations page of any current policy, from us or anywhere else. You get a plain-English review in about a minute: what it covers, what’s worth double-checking, and what that kind of policy usually leaves out.

Review my policy

Something else? Call or text (877) 711-4545, answered 24/7, or reply to any of our emails.

Not shopping yet?

Get a reminder before your renewal.

Tell me when your policy renews and I’ll email you about six weeks before, when it’s worth comparing. One email, no calls.