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Professional Liability · E&O

Professional liability for the advice you give.

Errors and omissions coverage for businesses whose clients rely on their advice, designs or services, including defense costs when a client says you got it wrong.

By Sam Alishahi · CA Insurance License #4348151 · Reviewed November 2026 · How this page is researched

How it works

General liability doesn't cover mistakes

General liability covers injuries and physical damage. When a client claims your advice, plan, design or missed deadline cost them money, that's a professional liability claim, and general liability won't respond.

Professional liability is usually written on a claims-made basis, which means the policy in force when the claim is made responds, and gaps in coverage can leave past work uninsured. I compare carriers by profession and make sure retroactive dates carry forward when you switch.

  • Errors and omissionsMistakes, oversights and missed deadlines that cost a client money.
  • Negligence claimsAllegations that your work fell below professional standards.
  • Defense costsAttorneys' fees, even when the claim has no merit.
  • Claims-madeCoverage tied to when the claim is made, with a retroactive date for past work.
Who I help

Professionals who call me

Consultants

Coverage clients require in consulting contracts.

Accountants and CPAs

Claims-made E&O with prior acts and disciplinary defense. Accountant professional liability insurance

Real estate and property managers

E&O for transactions and managing properties. See details

Designers and architects

Coverage for design errors.

IT and technology

Tech E&O, often paired with cyber. See details

Home-based professionals

E&O alongside home business coverage. See details

Contract requires E&O

Limits and certificates for your client.

Before you call

What underwriters will ask

Having these ready means I can go to market on the first call. The quote form asks for the same things, and anything you don’t know yet can wait.

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  • Profession: the services you provide.
  • Revenue: annual revenue and largest client.
  • Experience: years in business and credentials.
  • Contracts: how you use written contracts.
  • Prior coverage: current policy and retroactive date.
  • Claims: any claims or disputes with clients.

Retroactive dates, tails and switching without a gap

Two dates decide what a claims-made policy will look at: the policy period, when the claim has to be made, and the retroactive date. IRMI describes the retroactive date, found in many but not all claims-made policies, as eliminating coverage for claims from wrongful acts before that date, even when the claim is first made during the policy period. A policy with no retroactive date, or one earlier than its start date, has what IRMI calls prior acts coverage: it responds to claims about work done before the current term.

When a claims-made policy ends, the extended reporting period, or tail, is what's left. IRMI describes it as letting you report claims made after the policy expired or was canceled, for wrongful acts during that policy period. Read the wording for two kinds:

  • Basic ERP. IRMI notes that some professional liability policies extend the reporting period 30 to 60 days at no additional charge when the insurer cancels or nonrenews; in a few, also when you cancel or nonrenew.
  • Purchased tail. It requires additional premium and runs for a limited time, which IRMI says is generally one year. It applies only to wrongful acts during the expired policy period, never to new work, and it does not reinstate the aggregate limit.

IRMI points to switching from one claims-made policy to another, and retiring or leaving a profession, as the moments a gap can open. When a client moves carriers, I compare the new quote's retroactive date with the old policy's before anything is bound. If the new carrier won't carry the earlier date forward, the other route is the outgoing policy's extended reporting period, so ask that carrier how and when it can be bought. The claims-made vs. occurrence guide walks through the basic trigger.

Who pays the lawyers, and who decides to settle

Two clauses decide how much of the limit is really there for the client who sued you, and how much say you keep over a claim.

Defense inside or outside the limit

Under a defense-within-limits provision, IRMI explains, what the insurer pays to defend you reduces the limit left for a settlement or judgment; IRMI also calls this shrinking limits. General liability policies ordinarily don't work this way, but IRMI says the provision is more common in professional liability and that, as a result, insureds may need higher limits. When I compare quotes, I check whether defense sits inside or outside the limit, because two quotes showing the same limit can leave very different amounts after a long defense.

Consent to settle and the hammer clause

IRMI describes the consent to settlement clause, also called the hammer clause, as a professional liability provision requiring the insurer to get your approval before settling a claim for a specific amount. The catch: if you reject the figure the insurer recommends, the insurer is not liable for any additional money needed to settle, or for defense costs that accrue after its recommendation. Read this clause before you buy, not after a settlement offer arrives.

  • Does defense sit inside or outside the limit?
  • Is there a consent to settlement clause, and what happens if you say no to a recommended settlement?

Lawyers and real estate: state rules that touch E&O

Some professions have their own rules that touch this coverage, and they vary by state.

California lawyers: disclose if you're uninsured

Rule 1.4.2 of the California Rules of Professional Conduct requires a lawyer who knows or reasonably should know they don't have professional liability insurance to tell the client so in writing at the time of engagement. If that notice wasn't given at engagement and coverage ends during the representation, the lawyer must tell the client in writing within thirty days of when they know or reasonably should know it's gone. The rule doesn't apply when the lawyer expects the matter to take four hours or less (until it goes past four hours), to government lawyers and in-house counsel acting in that capacity, to legal services in an emergency to avoid foreseeable prejudice to the client, or when the client already got the written notice. The State Bar's comments say the duty covers new clients and new engagements with returning clients, and the notice can go in a written fee agreement or a separate writing. More on lawyers professional liability.

Real estate: a protection written into California law

The California Department of Real Estate's Reference Book says brokers should consider carrying errors and omissions insurance covering their salespersons, broker associates and office personnel, regardless of their contractual and employment relationships with the broker. Insurance Code 11589.5 bars an insurer that writes professional liability for California real estate licensees from excluding liability for breach of the duties in Civil Code Article 2, starting with section 2079, which the Reference Book summarizes as the duty to visually inspect one-to-four unit residential property and disclose material facts to the buyer. An insurer can still exclude dishonest, fraudulent, criminal or malicious acts. Other states go further: the Colorado Division of Real Estate says Commission Rule 3.9 requires all active real estate brokers to carry E&O. See real estate E&O and when professional liability is required in California.

What professional liability policies commonly exclude

Every policy has its own exclusion list, and the wording controls. IRMI's overview of professional liability names the ones that come up most often:

  • Bodily injury and property damage, which IRMI says are typically left to general liability, with a few exceptions such as physicians, architects and engineers.
  • Intentional or dishonest acts, and fraudulent misrepresentation in providing your services.
  • Criminal or illegal acts.
  • Prior knowledge, in some policies: incidents or circumstances you knew about before the policy began.
  • Contractual liability, in some policies: liability you assumed under a contract or agreement.

Two practical points. If a client contract asks you to indemnify them, I send that language to the underwriter before binding, since some policies exclude liability assumed under a contract. And when an application asks about incidents that could turn into claims, answer fully; IRMI advises disclosing known incidents and circumstances to the insurer to avoid coverage disputes later. For the line between the two coverages, see professional vs. general liability.

Questions

Professional liability insurance, answered

What's the difference between professional and general liability?

General liability covers injuries and property damage. Professional liability covers financial losses a client claims were caused by your advice, services or mistakes.

What does claims-made mean?

A claims-made policy covers claims made while the policy is active, for work done after its retroactive date. Keeping continuous coverage protects your past work.

Do I need E&O if I have a contract limiting my liability?

Contracts help, but they don't stop a client from suing, and defense costs alone can be significant. Many contracts also require E&O.

What is tail coverage?

An extended reporting period that lets you report claims after a claims-made policy ends, often used when you retire or close a business.

Does buying tail coverage give me a new set of limits?

Not under the tail coverage IRMI describes: purchasing it does not reinstate the expired policy's aggregate limit. Read the extended reporting period wording for how limits apply.

Do California lawyers have to carry malpractice insurance?

Rule 1.4.2 of the California Rules of Professional Conduct doesn't require a lawyer to carry it; it requires a lawyer without professional liability insurance to tell the client in writing at engagement. Exceptions include matters the lawyer expects to take four hours or less.

Do you offer professional liability insurance outside California?

Yes. Clients across the country send the same quote form. Sam Alishahi is licensed in all 50 states and Washington, DC and places policies there directly. The shopping across carriers works the same way. Rules, minimums and markets differ by state — see insurance requirements by state.

Professional liability

Tell me what you do. I'll shop it.

Your profession, revenue and current policy are enough to start.

Alishahi Insurance · Saman Alishahi, independent insurance broker, California License #4348151. General information, not a quote or a promise of coverage; coverage depends on underwriting and the terms, conditions and exclusions of the policy actually issued.

Did you know?

A short video from Sam

Did you know? General liability won't cover a client claiming your advice cost them

Under a minute each. Videos use an AI-generated version of Sam’s likeness and voice. General information only; coverage depends on your policy.

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