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Groomers · Daycare · Boarding · Dog Walkers

Coverage for the pets in your care.

Animal bailee coverage for injuries to customers' pets, general liability, property and workers' comp for groomers, dog daycare, boarding kennels, dog walkers and trainers.

By Sam Alishahi · CA Insurance License #4348151 · Reviewed November 2026 · How this page is researched

How it works

The pet isn't covered by general liability

When a dog is hurt during grooming, gets sick at a kennel or escapes on a walk, the claim is about property in your care, and general liability usually excludes it. Animal bailee coverage pays for the vet bills and the pet's value.

I set up pet businesses with animal bailee at the right limit, plus liability for dog bites and injuries to people, and workers' comp for the staff who handle animals.

  • Animal baileeInjury, illness or loss of customers' pets in your care.
  • General liabilityDog bites and injuries to people.
  • PropertyYour facility, grooming tables and equipment.
  • Workers' compBites and injuries to your staff.
Who I help

Pet businesses I insure

Groomers

Salons and mobile grooming vans.

Dog daycare

Group play and daycare.

Boarding kennels

Overnight boarding.

Dog walkers and sitters

Walks and in-home visits.

Trainers

Obedience and behavior training.

Veterinary practices

Vet clinics and hospitals. See details

Before you call

What underwriters will ask

Having these ready means I can go to market on the first call. The quote form asks for the same things, and anything you don’t know yet can wait.

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  • Services: grooming, daycare, boarding, walking or training.
  • Animals: how many in your care at once, and any breed restrictions.
  • Facility: owned or leased, fencing and overnight staffing.
  • Vehicles: mobile grooming vans or pet transport.
  • Payroll and revenue: staff and gross receipts.
  • History: current policies and any claims or bites.

California's bite statute and the dogs in your care

California Civil Code 3342 makes the owner of a dog liable for damages when the dog bites someone in a public place, or someone lawfully in a private place, including the owner's own property. That applies regardless of the dog's former viciousness or the owner's knowledge of it. A person is lawfully on private property when performing a legal duty or when there by the owner's express or implied invitation. The section carves out government agencies using dogs in military or police work, under conditions it spells out.

The statute is written around the owner. That splits a pet business's dogs into two groups, and I treat them differently on an application:

  • Dogs you own. The salon's shop dog, the trainer's demonstration dog, the resident dog at a daycare. If you or your business own the dog, you are the owner the statute names, and it reaches a customer lawfully on your premises. List every one for the underwriter with breed and bite history.
  • Client dogs. Section 3342 names the owner. It does not mention groomers, walkers or kennels holding a client's dog, so don't read it as settling who answers for those bites. Read your general liability policy for any animal or dog-bite exclusion before you take on dogs with a bite history.
  • Your intake form. Ask every client about prior bites and aggression, and keep the answer on file. It's the same question underwriters ask you.

Bite rules vary by state, so if you work outside California, check the rule where you operate. See dog-bite strict liability by state and dog-bite liability insurance.

Boarding and grooming: duty of care and no-show owners

Civil Code 1834 says a depositary of living animals, meaning someone keeping another person's animal, must provide necessary and prompt veterinary care, nutrition and shelter, and treat the animals kindly. A depositary that fails those duties may be liable for civil damages as provided by law. Set up a vet relationship before a boarded dog gets sick.

Civil Code 1834.5 covers the owner who never comes back. It applies to an animal left with a veterinarian, dog kennel, cat kennel, pet-grooming parlor, animal hospital or any other animal care facility under a written or oral agreement. Here's what it sets out:

  1. A posted notice. The section requires a notice, posted in a conspicuous place or printed in conspicuous type on the written receipt given to the person leaving the animal, warning them of its provisions.
  2. 14 calendar days. An animal not picked up within 14 calendar days after the day it was initially due to be picked up is deemed abandoned.
  3. At least 10 days of rehoming. The facility must first try, for at least 10 days, to find a new owner, or transfer the animal to a public animal control agency, shelter, humane society shelter, SPCA or nonprofit rescue group that has been contacted and agreed to take it. Euthanasia is allowed only if that fails, and the section says nothing requires it.
  4. No experimentation. An abandoned animal may not be used for scientific or any other type of experimentation.

Keep a dated log of every call, text and rescue contact. An animal held past its pickup date is still on your premises, so ask how your animal bailee coverage treats that period.

Vans, walks and pet taxis: the hot-car law

California Penal Code 597.7 bars leaving or confining an animal in an unattended motor vehicle in conditions that endanger its health or well-being. The statute names extreme heat or cold, lack of adequate ventilation, lack of food or water, and other circumstances that could reasonably be expected to cause suffering, disability or death. That matters to mobile groomers, dog walkers who stop for errands between clients, and pet transport drivers.

What the statute sets out:

  • Fines and jail. A first conviction where the animal does not suffer great bodily injury carries a fine of up to $100 for each animal. If the animal suffers great bodily injury, or for any later violation, the penalty is a fine of up to $500, up to six months in county jail, or both.
  • Others can break in. Peace officers, firefighters, humane officers, animal control officers and other emergency responders may break into the vehicle after a reasonable effort to find the owner or other responsible person. A private person who meets the statute's conditions, including contacting law enforcement, fire, animal control or 911 before forcing entry, is not criminally liable for reasonable, good-faith actions to remove the animal.
  • Charges to reclaim. Responders take the animal to a shelter or other safe place, or a veterinary hospital if needed, and leave a written notice in the vehicle. The animal can be reclaimed only after all accrued charges are paid.

For your crew, an animal is never alone in a vehicle. Put it in your written procedures and training, because underwriters ask about drivers and procedures for businesses that move animals. For the van itself, see commercial auto insurance.

Selling or showing animals: store and federal rules

If your business sells animals or charges to show them, two more sets of rules apply.

California pet stores

Health and Safety Code 122354.5 bars a pet store from adopting out, selling or offering for sale a dog, cat or rabbit. A store may give display space to a public animal control agency or shelter, or to an animal rescue group: a 501(c)(3) nonprofit that does not breed animals or obtain them for payment from breeders or brokers. Each displayed animal must be sterilized and adoptable for total fees of no more than $500, the store may not receive any fee for the display, and adoption fees must be posted near the enclosures. If a violation isn't corrected after written notice, civil penalties are $1,000 for a first violation, $2,500 for a second and $5,000 for each after that. Each animal is a separate violation, and local governments may adopt stricter rules.

The federal Animal Welfare Act license

Under 9 CFR 2.1, a dealer, exhibitor or auction sale operator needs a USDA license unless an exemption applies. The exemptions include:

  • Retail pet stores, where seller, buyer and animal are physically present so every buyer may observe the animal before buying. A business that exhibits pet animals in a separate or adjacent room, an outside area or off its premises falls outside that definition.
  • People who keep four or fewer breeding females and sell only offspring born and raised on their premises, for pets or exhibition.
  • People who transport animals solely for breeding, purebred shows, boarding (not in association with commercial transportation), grooming or medical treatment, and don't otherwise need a license.

Under 9 CFR 1.1, an exhibitor is anyone exhibiting animals to the public for compensation, and the term includes carnivals, circuses and animal acts; purebred dog and cat shows are excluded. If you book paid appearances or sell animals the buyer never sees in person, check your USDA status before you apply for coverage. Underwriters ask about it.

Questions

Pet business insurance, answered

What is animal bailee coverage?

It covers customers' animals in your care, custody or control, such as an injury during grooming or illness at a kennel. General liability usually excludes them.

Are dog bites covered?

Bites to people are covered by general liability. Bites to other dogs in your care fall under animal bailee.

Is a mobile grooming van covered?

The van needs commercial auto, and the equipment inside can be added to your business policy.

Do dog walkers need insurance?

Yes. A dog that escapes or bites someone on a walk is a common claim, and clients and apartment buildings often ask for proof.

Do you offer pet business insurance outside California?

Yes. Clients across the country send the same quote form. Sam Alishahi is licensed in all 50 states and Washington, DC and places policies there directly. The shopping across carriers works the same way. Rules, minimums and markets differ by state — see insurance requirements by state.

Pet business insurance

Tell me about your pet business. I'll shop it.

Services, animal count and your current declarations page are enough to start.

Alishahi Insurance · Saman Alishahi, independent insurance broker, California License #4348151. General information, not a quote or a promise of coverage; coverage depends on underwriting and the terms, conditions and exclusions of the policy actually issued. Some policies may be placed with nonadmitted (surplus lines) insurers, which are not members of the California Insurance Guarantee Association (CIGA).

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