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Client Responsibility Notice

Please read this before you open an account or buy a policy through Alishahi Insurance.

  1. Your insurance company is your main contact. Your policy is a contract between you and the insurance company. Keep your own account with each insurance company, read everything it sends you, and contact it directly for billing, payments, claims, cancellations, and the official versions of your policy and ID cards.
  2. You are responsible for your own policies. Alishahi Insurance helps you buy and keep your insurance. Our reminders, document copies, online account, emails, texts and AI assistants are an added convenience, not a guarantee. Don't rely on us alone: make sure every premium is paid on time, read your policy, renewal offers and notices when they arrive, and confirm with the insurance company that any change you asked for was made.
  3. Coverage changes only in writing. A change, a new vehicle, driver or location, a cancellation or a renewal takes effect only when the insurance company accepts it in writing. A request to us, or a message from us, does not change your coverage by itself.
  4. Automated messages can fail. Reminders and messages can be delayed, filtered as spam, or not sent at all, and online tools can have errors. A reminder or message you didn't receive does not extend your policy, keep it in force, or change its terms.
  5. Tell us and your insurance company about changes. Let both know right away about anything that could affect your coverage: a move, new or sold vehicles or property, new employees or business activities, or a claim.
  6. Limits of our responsibility. To the extent the law allows, Alishahi Insurance is not responsible for a lapse, a cancellation, a late payment, a denied claim or a missed deadline that results from relying only on our reminders, copies or tools instead of the insurance company's own notices and records. This notice does not limit any duty we owe you as your insurance broker under the law.

Version 2026-10-10. Questions? Call or text (877) 711-4545 or email sam@alishahiinsurance.com.